If you have a question or complaint, please contact us at [email protected]
For unresolved complaints, you may contact the relevant state agency for your state. Those state agencies with which Cboe Clear Digital, LLC is licensed along with contact information is listed below. You may also contact the Consumer Financial Protection Bureau at +1 855-411-2372. or www.consumerfinance.gov.
Cboe Digital operates in Alabama, Alaska, California, Colorado, Connecticut, Hawaii, Idaho, Illinois, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin.
Details of Cboe Clear Digital, LLC (NMLS ID 1728518) licenses can be found below:
| State | License | Regulatory Agency |
|---|---|---|
| Alabama | Money Transmitter License #MT799 |
Alabama Securities Commission
445 Dexter Ave #12000, Montgomery, AL 36130 (800) 222-1253 http://www.asc.alabama.gov |
| Alaska |
Money Transmission License #012245
*Please note that this license does not cover the transmission of virtual currency. |
State of Alaska Division of Banking and Securities
PO Box 110807 Juneau, AK 99811 (907) 465-2521 https://www.commerce.alaska.gov |
| Connecticut | Money Transmission License #MT-1728518 |
State of Connecticut Department of Banking
260 Constitution Plaza, Hartford, CT 06103 (800) 831-7225 https://portal.ct.gov/DOB |
| District of Columbia | Money Transmitter License #MTR1728518 |
Department of Insurance, Securities and Banking
1050 First St NE #801, Washington, DC 20002 (202) 727-8000 https://disb.dc.gov |
| Idaho | Money Transmitter License #MTL-233 |
Idaho Department of Finance
800 E Park Blvd #200, Boise, ID 83712 (208) 332-8000 https://www.finance.idaho.gov |
| Illinois | Money Transmitter License #MT.0000327 |
Illinois Department of Financial and Professional Regulation
100 W Randolph 9th Floor, Chicago, IL 60601 (888) 473-4858 https://www.idfpr.com |
| Louisiana | Virtual Currency Business Activity License |
Non-Depository Division
8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA 70809-7024 (225) 925-4660 https://ofi.la.gov/non-depository/ |
| Maryland | Money Transmitter License #1728518 |
Office of Financial Regulation 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201 (888) 784-0136 https://labor.maryland.gov/finance/ |
| Michigan | Money Transmitter License #MT 0021987 |
Michigan Department of Insurance and Financial Services
530 W Allegan St #7, Lansing, MI 48933 (877) 999-6442 https://www.michigan.gov/difs |
| Minnesota | Money Transmission License NMLS #1728518 |
Minnesota Department of Commerce
85 7th Place East Suite 280, Saint Paul, Minnesota 55101 (800) 657-3602 https://mn.gov/commerce |
| Mississippi | Money Transmitter License #1728518 |
Mississippi Department of Banking and Consumer Finance
501 N West Street Suite A, Jackson, MS 39225 (601) 359-1031 https://www.ms.gov |
| Nebraska | Money Transmitter License |
Nebraska Department of Banking and Finance
PO Box 95006 1526 K St. #300 Lincoln, NE 68508 (402) 471-2171 or (877) 471-3445 https://ndbf.nebraska.gov |
| Nevada | Money Transmitter License #MT11131 |
State of Nevada, Dept. of Business & Industry
Financial Institutions - Licensing Office 830 College Parkway, Suite 100 Carson City NV 89706 Phone: (775) 684-2970 Fax (775) 684-2977 E-mail: [email protected] |
| New Hampshire | Money Transmitter License #22929-MT |
New Hampshire Banking Department
53 Regional Dr #200, Concord, NH 03301 (603) 271-3561 https://www.nh.gov/banking |
| New Jersey | Money Transmission License #1904068 |
State of New Jersey Department of Banking & Insurance
PO Box 471, Trenton, NJ 08625 (800) 446-7467 https://www.state.nj.us |
| New York |
Money Transmitter License #1600997
NY BitLicense #6801924 |
New York Department of Financial Services
One State Street, New York, NY 10004 (212) 709-5470 https://www.dfs.ny.gov |
| North Carolina | Money Transmitter License #183325 |
State of North Carolina Commissioner of Banks
316 W Edenton St Raleigh, NC 27603 (919) 733-3016 https://www.nccob.gov |
| Ohio | Money Transmitter License #OHMT151 |
Ohio Department of Commerce
77 S High St 21st Floor, Columbus, OH 43215 (614) 728-8400 https://www.com.ohio.gov |
| Oklahoma | Money Transmission License |
Oklahoma Department of Banking
2900 N Lincoln Blvd, Oklahoma City, OK 73105 (405) 521-2782 http://banking.ok.gov |
| Oregon | Money Transmitter License #MTX-30221 |
Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities
350 Winter St NE, Salem, OR 97301 (888) 877-4894 https://dfr.oregon.gov |
| Rhode Island | Currency Transmitter License #20203922CT |
Rhode Island Department of Business Regulation
1511 Pontiac Ave, Cranston, RI 02920 (401) 462-9500 http://www.dbr.ri.gov |
| South Carolina | Money Transmitter License |
South Carolina Office of the Attorney General
1000 Assembly St, Columbia, SC 29201 (803) 734-3970 http://www.scag.gov |
| South Dakota | Money Transmitter License #MT.2177 |
South Dakota Dept. of Labor & Regulation
1601 N Harrison Ave #1, Pierre, SD 57501 (605) 773-3421 https://dlr.sd.gov/banking/default.aspx |
| Tennessee | Money Transmitter License #1728518 |
Tennessee Department of Financial Institutions
312 Rosa L Parks Ave 26th Floor, Nashville, TN 37243 (615) 741-2236 https://www.tn.gov/tdfi.html |
| Texas | Money Services Business License #3177 |
Texas Department of Banking
2601 N Lamar Blvd, Austin, TX 78705 (512) 475-1300 http://www.dob.texas.gov |
| Washington | Money Transmitter License #550-MT-115010 |
Washington State Department of Financial Institutions
150 Israel Rd SW, Tumwater, WA 98501 (360) 902-8700 https://dfi.wa.gov |
If you have a question or complaint, please contact us at [email protected] or +1 888 782 7481.
THE RISK OF LOSS IN TRADING DIGITAL CURRENCIES CAN BE SUBSTANTIAL AND YOU SHOULD, THEREFORE, CAREFULLY CONSIDER WHETHER SUCH TRADING IS APPROPRIATE FOR YOU IN LIGHT OF YOUR CIRCUMSTANCES AND FINANCIAL RESOURCES.
Please review the following disclosures.
Alaska: If your issue is unresolved by Cboe Clear Digital, LLC (+1-888-782-7481), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here. You can submit a formal complaint form with supporting documents to: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.
Hawaii: Cboe Digital is providing services to you as a participant in a special Hawaii project which ends on December 30, 2024. At the end of the project term, Cboe Digital may be required to close all accounts for Hawaii customers and cease operations. Cboe Digital will notify Hawaii customers in advance if accounts must be closed.
Hawaii customers who choose to open accounts with Cboe Digital are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.
Illinois: For customer support regarding suspected violations of the Transmitters of Money Act, you may contact the Department of Financial Institutions toll-free at +1 888 473 4858.
Maryland: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Cboe Clear Digital, LLC, license number 1728518 at Office of Financial Regulation, 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 or at +1 888 784 0136.
Minnesota: Cboe Clear Digital, LLC, holds a Money Transmission License number NMLS #1728518 issued by the Minnesota Commerce Department.. You may contact the Minnesota Commerce Department toll-free at +1 800 657 3602 and file a complaint online at https://mn.gov/commerce
Nevada: Cboe Clear Digital, LLC, is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by Cboe Clear Digital.
https://fid.nv.gov/Contact/Contact_Us/
New York: Cboe Clear Digital is Licensed as a Money Transmitter and to engage in Virtual Currency Business Activity by the New York State Department of Financial Services. If you have a question or complaint, please contact us at 433 W Van Buren St, Chicago, IL 60607; [email protected] or +1 888 782 7481.
For unresolved complaints, you may mail a complaint to New York State Department of Financial Services, Consumer Services Division, One State Street, New York, NY 10004-1417, (212) 709-5470.
Tennessee: Please note that this license and the required surety bond do not cover the transmission of virtual currency. Cboe Clear Digital, LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Texas: If you have a complaint, first contact Cboe Clear Digital Client Services at +1 888 782 7481. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, +1 877 276 5554 (toll free) www.dob.texas.gov.
